Last updated: 13 October 2026
If you have messaged a business that uses 28assist through WhatsApp, Instagram, Facebook Messenger or the chat widget on the business’s website, or commented on one of its posts, you can request deletion of this data.
How to request deletion
- Contact the business you messaged. The business controls your data and can delete it directly from its 28assist dashboard.
- Or email us at info@28assist.com with the subject “Data deletion request”.
Please include:
- The channel you used (WhatsApp, Instagram, Messenger or website chat)
- Your phone number or username
- The name of the business you messaged
We may ask for additional information to verify that the request comes from you. We will forward your request to the business and complete the deletion together.
What is deleted
- Your phone number or user ID is permanently deleted
- Your name and other contact details are deleted
- The content of your messages and any files you sent are deleted
- Comments you wrote on the business’s posts are deleted from 28assist
- Notes about you are deleted
Statistical information that cannot be linked to you, such as message counts and response times, may be retained.
How long it takes
We will complete your request and notify you within 30 days at the latest.
Your data on Meta platforms
This process only covers data held by 28assist. For messages, comments and account information stored on WhatsApp, Instagram or Facebook, please use the settings of the respective platform.
28assist users (employees)
If you use 28assist through the account of the business you work for, you can ask for your account to be deleted:
- In the app: in the mobile app or the web panel, go to Settings → Profile → Delete my account and confirm. Your request goes to your company’s admins and you receive a confirmation email.
- If you cannot sign in: email info@28assist.com with the subject “Account deletion request”, stating your account’s email address and the name of the business you work for.
The business you work for decides on and carries out the deletion; requests about personal data must be answered within 30 days by law. When your account is deleted, your email address, profile photo, sessions and device notification registrations are removed. Conversations with the business’s customers belong to the business and stay; only your name is shown on them.
For businesses
If your business has connected its accounts to 28assist, you can disconnect them from the dashboard at any time, or request deletion of your account and all its data at info@28assist.com. Data of closed accounts is permanently deleted 90 days after the closure request.
For more details on how your data is processed, see our Privacy Policy.